Best Western City Hotel Leiden

Rate, Location, Cleanliness, Comfort, Staff, and Breakfast = thumbs up!

The room was very tiny, with the window broken. The wi-fi it wasn't working at all in the room. The price (100euro/night) is very high for the comfort that provide.

The staff are extremely pleasant and helpful. They are very accomodating and create a very welcoming atmosphere. The rooms are very comfortable and relaxing!! it's a great place to stay whether you are backpacking or on business and the upgraded rooms are very luxurious if you are looking for more of an upscale stay!

This excellent hotel, although in the midst of an upgrade, was nevertheless well worth the money. The position was very close to town centre, the only drawback being that street parking in Leiden is very expensive at 12euros per 24 hours or 2.4 euros per hour. The staff were very attentive and helpful, and went the extra mile to help, and the breakfast was very good!

Room was very clean. There was a good selection of food for breakfast. Location was perfect for exploring Leiden and going out to eat in the evening.

Hotel sign was not clear.

Quiet location in the middle of the city. Serviceable personnel.

Noisy air condiftionning. No breakfast at 7am on saturday...

The position is excellent, in the city centre, 10 minutes by foot from the central station.

Close to the city center; good bed & pillows; room with space;

No sign to indicate the hotel on the outside; noisy 4th floor due to people on the inner patio and doors a bit stuck to close; poor breakfast; often bad smell in the hallways and elevator; key-card not working properly (solved); poor light in bathroom; shower water reaches the lavatory area; incompetent receptionist; payment required on the first day and invoice only at the end. This hotel is being remodeled since April (?) to become a Best Western Hotel, but at this point things do not look very professional, even though the staff, especially the manager, tries his best to solve all issues. The hotel has potential, but at this point it is quite expensive for what you get.

I liked the accessibility to the university of Leiden and the quietness.

The recepcionist was incompetent and rude. The breakfast was too poor. The beds weren't well made and the bedroom wasn't cleaned.

The room was beautiful, light and very large, with beautiful exposed floorboards on the floor and a comfortable bed, generally a really lovely room. The location is in a good area in an excellent central location in the city. I was pleased to see the hotel had an authentic Dutch feel: in the design style, breakfast, atmosphere and so on.

Some of the quality of the finish of the room left something to be desired: the bathroom had a fault in the tiles on the floor, and the lighting in the bathroom was rather dark. The staff are very professional and businesslike, but did not come across as especially friendly.

huge, clean, but completely undecorated room. unexpectedly had a jacuzzi in room, which was great after a transatlantic flight. happily kept my luggage behind the desk when i arrived early. continental breakfast was perfectly adequate. like everything in central Leiden, within a few minutes walk of wherever you need to go.

this hotel is a new Best Western franchise and doesn't seem to have an identity quite yet. the main sign at its address is for the hotel bar; the hotel sign was a piece of A4 paper tacked to a side door. the bar was oddly popular on weekdays but closed on weekends. early or light sleepers might complain about that or the church across the street that chimes through the night.

The hotel is in a great location close to all that you could want in Leiden we walked from the station to the hotel. The room was huge, plenty of room move and felt fresh. Free wifi.

With breakfast included I would have liked a few more choices. The food that was there was good though. Arrived at 2.00 but couldn't get to our room till 3.00 on the dot.

Excellent breakfast and very friendly staff. Good location in the middle of a beautiful city.

The staff seemed over-stretched at times.

The location is quite good and the hotel room is clean. The staffs are helpful.

I reserved a double room but the bed was combined by three single beds. The singles beds were always moving apart when we were sleeping.

The room was clean and there was a shower.

They rent out rooms for functions so it can be noisy.